The aim is to empower a business, reliant heavily on calls, with a complete suite that meets all its needs best. This smart piece of software enables the user to manage inbound and outbound campaigns effortlessly. Manage calls over the Internet along with key functionality to elevate customer interactions like welcome IVR setup etc. Furthermore, the user can access all sorts of call data from the past as well as live calls. This is the synthesis of cloud telephony services and CRM software! It makes call management, tracking and analytics less painful as compared to disintegrated solutions.
In the heart of the software lies a dynamic Dashboard, providing the user with a quick overview of, Key Call Metrics and graphical representations of essential Key Performance Indicators (KPIs). , Gain valuable insights at a glance to inform your strategic decisions. However, it isn’t all. The software, further, enables the user to effortlessly manage agents via the Agent module. Whether you're dealing with the existing agents on the system or adding new ones, the user-friendly interface requires no technical expertise. Thus, one can manage employees or agents on the CRM with ease. In addition, the same CRM software also makes— real-time tracking of agent attendance; the ability to set break time restrictions; and ensuring discipline (with login and logout requirements) among agents —possible; all these features integrated into one platform ensure optimal efficiency and productivity. Besides, via the CRM, you get to streamline the process of campaign management. Create departments as per your variety of campaigns going on; set virtual numbers, being used to conduct outbound and inbound call campaigns; and personalise the customer experience with easy-to-customise Interactive Voice Response (IVR) functionality via readily available settings from the user side. This module helps efficiently allocate resources by assigning departments to competent agents or removing the existing ones at any time without any technical support.
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